Want to Cancel your Rental Water Heater?

Use the information below to get help.

The average water heater rental contract is paid for a length of 15 years. This has a cost that’s more than double the value of purchasing a new water heater.

The main reason to own your water heater:

Parts and labour warranties offer the same coverage as rental contracts.

If you have rental equipment installed before 2015 you should consider getting out of your contract immediately. Understand that paying any fees, or penalties, plus the purchase of a new unit has lower costs than renting.

Use this information to help guide you on your options. It clearly explains on how to proceed with the process of getting out of your rental contract.

Always consult with legal counsel before entering in to contracts. This prevents you from falling victim to unfair practices. We always suggest you consider legal advice before agreeing to a long-term contract.

Are you sure your existing water heater is even yours?

A rental water heater is common for most homeowners in the Greater Toronto Area. Most homeowners purchased their home with a rental product and assume its a normal thing to do.

Unfortunately, many consumers are unaware of the legal terms of these contracts and enter in to lease agreements. Also, many sales reps are not informing their clients that rental contracts include liens against your property. In fact, a lien against your property hinders your ability to sell, or refinance.

Our Warrantied Water Heater Options

Did you inherit your rental water heater from the purchase agreement of your home?

So, maybe you purchased a home and the previous owners included the rental contract in the purchase agreement. Most realtors label it as standard practice and its easily overlooked. You should request a buyout from the previous owners prior to completing the sale.

New owners often take over rental equipment as normal practice. Builders have been benefiting from these contracts as part of new home construction for decades. The new homeowner will pay the most in these situations.

Are you paying for protection plans?

Many companies that offer rental water heaters, also suggest customers pay monthly for protection plans. These plans range from $10 – $50 per month. They are usually for heating equipment, and cooling equipment, in case there is a breakdown, the company would come out to fix it. These plans are sold to customers and billed together with the water heater rental contract.

We do not recommend these plans for older equipment that is end of life. Since investing into older, inefficient equipment is not a smart investment. Instead, you could save the money for eventually buying a new upgraded model when the old equipment need to be replaced.

How is owning better than renting?

City Home Comfort provides comprehensive warranties and low interest financing options. These are provided for all types of water heaters.

A well-known “reliable” HVAC contractor in Ontario may offer a rental contract claiming to be 84 months. However, with closer inspection to the terms and conditions of the contract, it is a minimum of 84 months.

Actually, these rental contracts are for 15 years (the average life span of the equipment). This is common especially for tankless water heater equipment.

Thankfully Consumer Protection Ontario has enforced some mandatory regulations for Leasing or Renting HVAC equipment. Consumer Protection Ontario allows you a 20 day Cooling Off Period and shows the exact Total Payable amount of the agreement. It also shows the equipment’s actual retail value.

City Home Comfort provides expert advice to all our clients. We will explain the exact process and possible cost for you to cancel your contract and schedule a pick-up. Follow the steps in this guide to help cancel water heater rental contract:

2 Steps to getting out of your contract.

First step: Who is your current Provider

Determine which company you are currently renting your water heater from.

The information will be on the bill you are paying. Many homes pay for their rental charges in the “Other Companies Section” of their Enbridge Gas Utility bill.

Take a picture of your Water Heater data plate to have that information on hand for your call.

Second step: Contacting Your Current Provider

Reach out to your existing rental water heater provider. The object of this call is to schedule a pickup of your rental equipment. These calls can take up to an hour, so have some time for this. You should contact the billing department of your existing supplier. Call the billing department, and ask to schedule a curbside pickup of your rental water heater.

After you’ve connected to a Contract Specialist inform them that you are purchasing a new water heater. Then tell them you are requesting a pick-up of their rental equipment. Consequently, this pick-up cost is usually in the $75 to $200 range depending on how many years you have had your rental.

After installing your new equipment, we will leave the old equipment in an easily accessible area.

Phone Call Tip:

If the phone call representative states you cannot return the equipment. Immediately demand a copy of your agreement to verify your terms. If they cannot provide this it may be a tactic to keep you locked in. Most of the employees have titles labeled “Customer Retention Specialist”.

Some More Useful Tips:

Its always good to know that you can get out of your rental contract and purchase a new water heater. Even if its a few years old, we can help you learn about the terms of your contract.

Locate a copy of your current rental contract or lease agreement.

To sum up, read the terms and conditions to find out exactly what your termination rights are. City Home Comfort offers models with 8 years parts and 8 years labour warranties. Pay it off with fair and clear finance options.

What year was your current unit installed?

Find the date of installation on the gas tag, equipment label, or your rental agreement. If there’s no tag, find the serial number. Then use Google to search “serial number decoder” for your brand water heater.

Contact us now to help get you started

Speaking with our team ensures a fair discussion with the goal of creating a long-term relationship. We offer industry leading warranties, highest rated equipment, and best installation procedures. So, we will always consult you on the most cost effective and efficient solution for your home.

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